Mental Health Support Specialist

1 week ago


Des Moines, Iowa, United States Trinity Health Corporation Full time
Job Summary

We are seeking a skilled Mental Health Technician to join our team at Trinity Health Corporation. As a Mental Health Technician, you will provide direct care to patients under the supervision of a RN or Physician, while also providing community resource information and supporting the overall therapeutic milieu.

Key Responsibilities
  • Provide direct patient care within the Behavioral Health Services, adhering to individualized care plans and patient needs.
  • Maintain a therapeutic perspective and approach when interacting with patients, promoting a non-judgmental and respectful environment.
  • Develop and facilitate psycho-education and diversionary activities for patients, in accordance with daily schedules and treatment plans.
  • Document observations and care provided thoroughly, while participating in Patient Care Conferences and conveying pertinent information to the healthcare team.
  • Promote communication with patients, family, and hospital guests, while ensuring a clean and safe environment.
  • Work knowledgeably with hospital emergency procedures and assist in providing a therapeutic milieu.
  • Receive and direct incoming calls, ensuring clinicians are notified promptly of urgent/emergent situations.
  • Perform collection of new patient demographic information, registration, consents, insurance verification, charge posting, and scheduling in the Behavioral Health Clinic.
  • Promote maintenance of the therapeutic milieu by encouraging patients' participation in assigned activities.
Requirements
  • High school diploma or equivalent required; BS in health-related area or 1 year of experience in a healthcare setting preferred.
  • Knowledge of medical office practices and procedures, office equipment, medical terminology, data entry, and micro-office software preferred in clinic settings.
  • Proof of completion of Mandatory Reporter - Child and/or Dependent Adult Abuse training within three months of hire.
  • American Heart Association Basic Life Support (BLS) for Healthcare Providers certified within six weeks of hire.
Our Commitment to Diversity and Inclusion

Trinity Health Corporation is committed to diversity, equity, and inclusion in all aspects of our work. We strive to create a workplace that is welcoming and inclusive for all colleagues, regardless of their background, culture, or identity. We believe that a diverse and inclusive workforce provides the most accessible and equitable care for those we serve.



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