Customer Relations Manager

3 days ago


New York, New York, United States AngelList Full time

We're looking for a strategic and big-picture-focused individual to lead our Customer Relations team at AngelList Venture.

This role requires a deep understanding of customer success, operations, and process optimization, with a proven track record of driving data-informed strategies across customer-focused teams.

The ideal candidate will have 5+ years of experience in customer success, operations, or process optimization roles, ideally within a SaaS, B2B technology, or high-growth startup environment.

They'll be proficient in Customer Success, CRM, and Data Analytics Tools, including platforms like Gainsight, Salesforce, Metabase, Tableau, and Excel.

This role offers a competitive salary of $130,000 per year, plus benefits and opportunities for professional growth.

Key Responsibilities:
  • Develop and Implement Process Improvements: Create efficient, automated, and scalable solutions that enhance team productivity
  • Drive Customer Experience Initiatives: Develop and implement tools and processes to enhance customer experience, drive retention, and increase customer lifetime value
  • Analyze Customer Data: Leverage customer data to optimize pre- and post-sales strategies, track experience indicators, and generate actionable insights for leadership decision-making


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