Evening Library Services Coordinator

6 days ago


Lubbock, Texas, United States Texas Tech University Full time
About the Role

This paraprofessional position plays a vital role in the Texas Tech University Libraries, overseeing the nighttime desk and ensuring the safety of the library building and patrons. The successful candidate will possess excellent customer service skills, strong attention to detail, and the ability to work independently.

Key Responsibilities
  • Customer Service Escalation Point: Serve as the primary point of contact for patrons during evening, weekend, and closing hours, providing exceptional support and resolving issues in a timely manner.
  • Safety and Security: Ensure the safety of the library building and patrons by coordinating with supervisors, emergency responders, and the Operations Division.
  • Opening and Closing Procedures: Open and close the library building, ensuring that all necessary tasks are completed and the building is secure.
  • Statistical Analysis and Reporting: Assist with the collection and analysis of assessment and statistical data for Access Services, preparing reports as needed and interpreting data to inform decision-making.
  • Inventory Management: Maintain inventory of reserve items and collect and enter statistical information of transactions outside of ALMA.
  • SharePoint Site Maintenance: Assist with the implementation and maintenance of the departmental SharePoint site and statistical dashboard.
  • Patron Support: Assist patrons with issuing TexShare cards, community eRaider, and borrower's cards.
  • Policies and Procedures: Participate in writing and updating Access Services policies and guides.
  • Email Monitoring: Monitor Access Services email inboxes and submit work orders, end-of-day reports, and incident reports as needed.
  • Customer Service Team: Serve on the departmental Customer Service Team, attending library meetings, staff development workshops, and university training class sessions as needed.
Requirements
  • Education: Bachelor's degree in a related field.
  • Experience: One year of related experience, with knowledge and competencies of Microsoft Office.
  • Skills: Effective interpersonal and problem-solving skills, strong written and verbal communication skills, flexibility in work assignments, strong attention to detail and accuracy, strong keyboard skills, exceptional customer service skills, and demonstrated ability to work and think independently.


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