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Accounts Receivable Specialist

2 months ago

Alexandria, Louisiana, United States Mid-State Orthopaedic and Sports Medicin Full time
Position Overview

The Billing Specialist plays a crucial role in managing patient accounts and ensuring accurate billing processes. This position involves direct communication with patients and guarantors regarding their financial responsibilities.

Key Responsibilities:
  • Engage with patients or their representatives via phone or in-person to discuss account balances.
  • Process insurance claims and record payments accurately on patient accounts.
  • Handle incoming billing inquiries and respond to messages from the billing voicemail.
  • Monitor the billing email account and take appropriate actions as necessary.
  • Review patient accounts thoroughly and provide clear explanations of charges and balances.
  • Correct any discrepancies in insurance claims and initiate re-billing when required.
  • Investigate and rectify any posting errors that may occur.
  • Facilitate patient payments over the phone and ensure they are posted to the correct accounts.
  • Update patient addresses on accounts when returned mail is received.
  • Document all interactions and actions taken on patient accounts for accurate record-keeping.
  • Assist in resolving denied claims and prepare appeals as needed.
  • Provide support to the Collection Account Representative when necessary.
  • Maintain professional communication with patients, staff, management, and healthcare providers.
  • Complete additional tasks as assigned by the Revenue Cycle Manager to promote effective teamwork.