Branch Operations Supervisor

2 weeks ago

Glendora, California, United States Foothill Credit Union Full time

Position: Assistant Branch Manager

FLSA Classification: Exempt

Salary Range: $66,560 to $89,120 DOQ

Established in 1958, Foothill Credit Union is a not-for-profit, member-owned cooperative financial institution with assets of $720 million, dedicated to serving over 30,000 members. Our mission is to deliver exceptional member service to our diverse group of over 300 SEGs, which includes educational institutions, healthcare facilities, businesses, and local governments in the San Gabriel Valley.

We pride ourselves on our commitment to excellence and surpassing expectations. Foothill has earned a five-star rating from Bauer Financial, a testament to our high standards among peers.

As a community-focused organization, Foothill actively engages in partnerships with local businesses and organizations to foster community involvement. We participate in various events and fundraising initiatives that benefit the schools and organizations we serve, reinforcing our commitment to giving back.

Awards

CUNA 2021 Member Benefits Top Performance for providing a direct benefit of $690 per member household.

Role Overview:

The Assistant Branch Manager (ABM) plays a pivotal role in delivering outstanding member services while assisting in the management of branch operations. The ABM ensures compliance with established policies and procedures and offers a comprehensive range of services to both current and prospective members. This position includes supervising, training, and nurturing branch team members, aiding in their professional development within the organization.

Key Responsibilities:

The following duties outline the essential knowledge, skills, and abilities required for this role, though they are not exhaustive. Additional tasks may be assigned as necessary:

  • Ensure branch operations align with Credit Union policies and legal/regulatory standards.
  • Drive branch business development initiatives, expand the member base, and guide the team in promoting Credit Union services.
  • Support the Branch Manager in leading and developing the team to excel in a sales and service-oriented environment.
  • Communicate and achieve established team and individual performance goals for the branch.
  • Maintain accurate cash controls and ensure daily balancing of all branch transactions.
  • Oversee daily deposits in accordance with established policies and procedures.
  • Assist in the development, coaching, and guidance of team members, providing leadership through effective communication and regular performance reviews.
  • Ensure operational efficiency and high-quality work by assigning, directing, coordinating, and reviewing tasks.
  • Conduct periodic audits of cash and vault cash on the premises.
  • Keep members informed about Credit Union services and policies.
  • Coordinate branch operations with accounting, loan processing, and credit functions; manage expenses and seek cost-saving opportunities.
  • Assist the Branch Manager in preparing monthly sales reports.
  • Support branch activity reporting and provide improvement recommendations to management.
  • Process loan requests from various channels while adhering to loan policies and procedures.
  • Facilitate onboarding activities for new member accounts efficiently.
  • Step in for the Branch Manager as needed.
  • Monitor compliance with all applicable regulations, including BSA, CIP, and OFAC for all team members.
  • Perform related duties and cover branch positions as required.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.



Experience/Education Requirements:

  • Preferred college degree or equivalent combination of education and work experience totaling a minimum of three years; additional coursework in business or finance is advantageous.
  • A minimum of four years of relevant experience in a financial institution (Credit Union experience preferred).
  • At least three years of supervisory and management experience.
  • Comprehensive knowledge of Credit Union services and products, along with an understanding of related legal and regulatory requirements.
  • Familiarity with branch functions, policies, and procedures is essential.

Desirable Certifications:

  • IRA certification
  • NMLS certification

Skills and Abilities:

  • Strong interpersonal, leadership, and supervisory skills.
  • Ability to prioritize tasks, adapt to change, and efficiently manage multiple responsibilities in a dynamic work environment.
  • Logical reasoning skills to assess strengths and weaknesses of various solutions and approaches.
  • Ability to engage with diverse personalities and populations.
  • Positive attitude and commitment to providing friendly service to both members and team members.
  • Capability to identify member opportunities for financial improvement and effectively communicate recommendations.
  • Effective verbal and written communication skills.
  • Proficiency in Microsoft Office applications.
  • A valid California Class C Driver's License and a reliable method of transportation for job-related functions, along with minimum required automobile insurance coverage.
  • Bilingual (Spanish/English) preferred.

Compensation Details: Yearly Salary



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