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Member Relations Specialist III

2 months ago

Glendora, California, United States Foothill Credit Union Full time

Job Type:
Full-time

Position: Senior Member Services Consultant III

Status: Full-Time, some Saturdays

Salary Range: $22.00 to $28.18 per hour

Founded in 1958, Foothill Credit Union is a not-for-profit, member-owned cooperative financial institution with a robust asset base of $720 million, serving over 30,000 members. Our commitment lies in delivering exceptional member service to our extensive network of SEGs, which includes hospitals, educational institutions, businesses, and municipalities within the San Gabriel Valley.

At Foothill, we prioritize excellence in service and consistently strive to exceed member expectations. We are proud to have received a five-star rating from Bauer Financial, a recognition awarded only to institutions that meet high standards of performance.

As a community-focused organization, Foothill Credit Union actively engages in partnerships with local businesses and organizations to promote community involvement. We participate in various events and fundraising initiatives aimed at benefiting the schools and organizations we serve, reinforcing our commitment to our members and the community.

Awards:
CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.

Benefits:
We offer a competitive compensation package that includes health, dental, and vision insurance, vacation time off, retirement plans, and opportunities for professional development.

  • Health Insurance Coverage (Medical, Dental, and Vision)
  • 401(k) Plan with dollar-for-dollar match (up to 6%)
  • Profit-Sharing Plan
  • Flexible Spending Account
  • Life and AD&D Insurance
  • Paid Time-Off Program
  • Educational Reimbursement Program
  • Paid Holidays
  • Special Recognition Programs
  • Referral Program

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Summary:
The Senior Member Services Consultant III is responsible for delivering outstanding member service while providing advanced consultative support. This role requires accountability for cross-selling goals and promotional opportunities available to our members. The consultant will utilize their extensive knowledge of various financial services, including account management, certificate renewals, and assistance with bookkeeping and checking account inquiries.

Essential Duties and Responsibilities:
  • Open new accounts through the Meridian system, ensuring compliance with eligibility requirements.
  • Facilitate home banking setup, including e-statements.
  • Issue debit and credit cards on an instant basis.
  • Manage member account and card fraud claims.
  • Process payroll deductions and authorization forms.
  • Renew and update certificate accounts.
  • Serve as an IRA Certified Specialist, maintaining IRA accounts and addressing member inquiries.
  • Process and fund loan applications as available.
  • Conduct credit reviews when opening new member accounts.
  • Follow up with members via calls and emails.
  • Cross-sell and refer additional products such as mortgages and investment services.
  • Maintain advanced knowledge of all loan products.
  • Process Home Equity Line of Credit (HELOC) applications.
  • Provide Notary Public services.
  • Assist team members and cover the teller line as needed.
  • Lead by example to achieve branch and organizational goals.
  • Assist in training new team members.
  • Achieve Certified Financial Counselor designation through the CUNA program.
  • Complete required reports and records accurately and promptly.
  • Perform other duties as necessary.

Requirements:
  • High school diploma or equivalent.
  • Minimum of three years of experience in personal banking, preferably within credit union operations.
  • Leadership experience is preferred.
  • Strong understanding of credit union services and products.
  • Experience with processing home equity lines of credit.
  • Solid understanding of relevant regulations and statutes.
Desired Certifications:
  • NMLS License
  • IRA Certification
  • Notary Certification
Other Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service abilities.
  • Effective time management skills and reliable attendance.
  • Ability to identify opportunities for financial improvement and provide support.
  • Sound judgment and decision-making capabilities.
  • Organizational skills with attention to detail.
  • Professional demeanor.
  • Proficient math skills.
  • Proficient in Microsoft Office Suite.
  • Bilingual (Spanish/English) preferred.
  • A valid California Class C Driver's License and reliable transportation.

Salary Description:
$22.00 to $28.18 per hour