Billing and Receivables Specialist

6 days ago


Osseo, Minnesota, United States Thrifty White Pharmacy Full time
Job Summary

We are seeking a highly skilled Billing and Receivables Specialist to join our team at Thrifty White Pharmacy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers and pharmacy personnel, while also navigating our internal technology systems to resolve account billing requests.

Key Responsibilities
  • Provide excellent customer service through various platforms, including phone calls, emails, and internal requests.
  • Research and bill claims, ensuring responsible parties are billed as appropriate.
  • Research balances, charges, payments, and other account-related issues, taking appropriate action to address each request.
  • Research aged account balances, taking additional actions as necessary to collect payment.
  • Verify customer demographics, ensuring account accuracy and HIPAA compliance with each interaction.
  • Ensure accurate documentation of all actions taken on each account or internal request.
  • Identify opportunities for improvement and partner with leadership to implement process changes.
  • Successfully utilize various technology systems, including TWRx, PeopleSoft, OnBase, and MNITS, to complete tasks as necessary.
Requirements
  • AAS degree or equivalent experience.
  • Excellent verbal and written communication skills, including the ability to communicate with customers, team members, and leadership.
  • Excellent follow-through to ensure work is done correctly the first time and customer concerns are addressed promptly.
  • Moderate computer skills, including Word, Excel, and Outlook.
  • Ability to troubleshoot and problem-solve using available tools and resources.
  • Ability to prioritize, multitask, and manage workload.
  • Ability to handle stressful situations and customer escalations in a polite and professional manner.
Preferred Qualifications
  • Background and familiarity with pharmacy insurance processing.
  • Knowledge of PeopleSoft, TWRx, and OnBase.
Physical Demands

This position involves in-office work and may include long periods of sitting. While performing the duties of this job, the employee is frequently required to stand, talk, and hear, use hands and fingers, handle or operate objects, tools, or controls, and to reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

Benefits

We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.



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