Seasonal Customer Solutions Specialist

6 days ago


Cottage Grove, Wisconsin, United States ALCIVIA Full time
Job Title: Seasonal Customer Solutions Specialist

We are seeking a highly motivated and detail-oriented Seasonal Customer Solutions Specialist to join our Grain Business Unit. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities:
  • Administrative tasks within our computer system, including weighing trucks, product sample testing, and generating scale tickets.
  • Communicate effectively with truck drivers through our speaker system.
  • Provide high-level customer service by being courteous, helpful, and knowledgeable.
  • Successfully and quickly answer customer questions.
  • Answer telephone promptly and direct calls as needed.
  • Notify management regarding important service issues or customer concerns.
Requirements:
  • Previous customer service experience required.
  • Proficient computer experience.
  • Agriculture/grain knowledge is preferred, but not required (appropriate training will be provided).
  • Comfortable with numbers and office procedures.
  • Excellent verbal communication skills.
  • Service-focused mindset.
  • Work well independently and within a team.
  • Safety-first mindset.

We offer a positive and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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