Front Desk Coordinator
4 weeks ago
We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at PHYSICAL THERAPY & SPORTS MEDICINE - Ogden. As a key member of our front office team, you will be responsible for providing exceptional patient service, managing appointment scheduling, and ensuring a seamless check-in process for our patients.
Key Responsibilities:- Greet patients and visitors with a warm and welcoming demeanor, creating a positive first impression of our clinic.
- Handle all incoming calls and inquiries promptly and professionally, providing accurate information and directing calls to the appropriate staff members.
- Schedule appointments efficiently, ensuring optimal utilization of clinic resources and minimizing patient wait times.
- Verify patient insurance information and assist in processing necessary paperwork for a seamless check-in process.
- Coordinate patient registration and ensure all necessary forms are completed accurately.
- Maintain patient records and update the clinic's database with new information as required.
- Collaborate with therapists and other clinic staff to ensure smooth patient flow and timely delivery of services.
- Handle billing and payment processing in a confidential and organized manner.
- Address patient concerns and complaints with empathy and professionalism, escalating issues to the appropriate personnel when necessary.
- Maintain a clean and organized front desk area, ensuring a professional and pleasant environment for patients and staff.
- Previous experience in a customer service role is preferred.
- Excellent interpersonal and communication skills to interact effectively with patients, staff, and visitors.
- Strong organizational abilities to manage appointment scheduling and administrative tasks efficiently.
- Knowledge of medical terminology and insurance procedures is a plus, but not required (we are willing to provide training).
- Ability to multitask and prioritize responsibilities effectively.
- Detail-oriented and capable of maintaining accuracy in data entry and paperwork.
- Positive attitude and a team player mentality.
- High school diploma or equivalent.
We are committed to providing top-notch care and exceptional customer service to our patients. If you are a motivated and customer-focused individual who is passionate about delivering outstanding patient service, we encourage you to apply for this exciting opportunity.
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