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Front Desk Coordinator

1 month ago

Ogden, Utah, United States PHYSICAL THERAPY & SPORTS MEDICINE - Ogden Full time
Front Desk Receptionist

We are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at PHYSICAL THERAPY & SPORTS MEDICINE - Ogden. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities:
  • Greeting and Registration: Greet patients and visitors with a warm and friendly demeanor, creating a welcoming atmosphere at the front desk.
  • Phone and Email Management: Handle all incoming calls and inquiries promptly and professionally, providing accurate information and directing calls to the appropriate staff members.
  • Scheduling and Coordination: Schedule appointments efficiently, ensuring optimal utilization of clinic resources and minimizing patient wait times.
  • Insurance and Billing: Verify patient insurance information and assist in processing necessary paperwork for a seamless check-in process.
  • Record Keeping: Maintain patient records and update the clinic's database with new information as required.
  • Team Collaboration: Collaborate with therapists and other clinic staff to ensure smooth patient flow and timely delivery of services.
  • Confidentiality and Security: Handle billing and payment processing in a confidential and organized manner.
  • Patient Communication: Address patient concerns and complaints with empathy and professionalism, escalating issues to the appropriate personnel when necessary.
  • Front Desk Maintenance: Maintain a clean and organized front desk area, ensuring a professional and pleasant environment for patients and staff.
Requirements:
  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills to interact effectively with patients, staff, and visitors.
  • Organizational Abilities: Strong organizational abilities to manage appointment scheduling and administrative tasks efficiently.
  • Medical Terminology and Insurance Knowledge: Knowledge of medical terminology and insurance procedures is a plus, but not required (we are willing to provide training).
  • Multitasking and Prioritization: Ability to multitask and prioritize responsibilities effectively.
  • Attention to Detail: Detail-oriented and capable of maintaining accuracy in data entry and paperwork.
  • Positive Attitude and Teamwork: Positive attitude and a team player mentality.
  • Education: High school diploma or equivalent.