Client Engagement Specialist
2 weeks ago
Overview
We are excited to present an opportunity for a Client Relationship Associate with Randstad USA, a leader in the staffing industry.
Role Summary
The Client Relationship Associate is tasked with managing inbound communications, addressing client inquiries, resolving general account challenges, and offering digital support. This role may also involve handling escalated matters.
Training and Work Schedule
*The training period consists of 4 weeks onsite followed by 4 weeks of remote training, totaling 8 weeks.
*The position is remote, requiring flexibility to work an 8-hour shift between 9:30 AM and 8:00 PM.
*This is a contract-to-hire position.
Compensation
Salary: $23.00 per hour
Shift: First
Work Hours: 10:30 AM to 7:00 PM
Qualifications
Education: High School diploma or GED is required.
Key Responsibilities
- Deliver outstanding client service through effective interpersonal and client relationship management skills.
- Act as the primary contact for clients, adhering to established procedures to fulfill client requirements. May involve research for more complex inquiries.
- Demonstrate independence in following set protocols, utilizing various resources to independently resolve client needs and meet departmental efficiency goals.
- Record client and team feedback to support ongoing service enhancement initiatives.
- Employ a consultative approach to present products and services to clients.
- Perform additional duties as required.
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