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Critical Care Program Coordinator
2 months ago
About Sound:
Sound Physicians, a national, multi-specialty medical group, is headquartered in Tacoma, WA. With a workforce of over 1,000 business professionals and 4,000 healthcare providers, including physicians, APPs, CRNAs, and nurses, we operate in more than 400 hospitals across 45 states.
Founded in 2001, we specialize in emergency and hospital medicine, critical care, anesthesia, and telemedicine. Our commitment to innovation and leadership in the evolving healthcare landscape places patients at the forefront of our mission.
Sound Physicians provides a comprehensive benefits package that includes:
- Medical, Dental, and Vision insurance
- Health care and dependent care flexible spending accounts
- 401(k) retirement savings plan with company matching
- Paid time off (PTO) accruing immediately at a rate of 15 days per year, in accordance with our PTO policy
- Ten company-paid holidays annually.
About the Role:
The Critical Care Coordinator will deliver program coordination and administrative assistance for the Sound Physicians Critical Care program at designated hospitals.
Key Responsibilities:
- Act as the primary contact for Sound Critical Care (SCC) hospital programs.
- Provide operational and administrative support, including coding, billing, payroll, scheduling, data review, and meeting coordination.
- Support multiple SCC sites as assigned, with both base site and virtual assistance to outlying hospitals, including periodic on-site support.
- Collaborate with on-site hospital partners and assist the Program Medical Director (PMD) in team meetings and interactions with hospital teams.
- Prepare and organize presentations for Sound or hospital leadership.
- Manage incoming communications for the local SCC team, ensuring priority items receive timely responses.
- Conduct census reconciliation by gathering and distributing necessary data from providers.
- Engage with the PMD or Regional Medical Director (RMD) promptly when providers do not submit census information.
- Maintain accurate patient census information using online programs and electronic medical records.
- Organize and maintain the SCC office, ensuring efficient filing systems for easy access to census data.
- Assist in onboarding processes for various types of providers and maintain scheduling in real-time.
- Provide support for credentialing and privileging processes for hospitalists.
- Ensure that new intensivists have the necessary access and resources before starting work.
- Assist with data management, tracking, and preparing quality reports as required by SCC performance metrics.
- Uphold the highest standards of customer service for both internal and external stakeholders.
Qualifications:
The ideal candidate will possess a blend of the following values, knowledge, and experience:
- Values: Self-motivated, strong communication skills, relationship building, teamwork, and critical thinking.
- Knowledge: Bachelor’s Degree or an Associate Degree with relevant work experience.
- Experience: 1-2 years in healthcare customer service and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Compensation:
Pay range is $22-$30 per hour, determined by candidate experience and program complexity.
Sound Physicians is an Equal Employment Opportunity (EEO) employer, committed to diversity, equity, and inclusion in our workforce.
This job description reflects the current requirements of the position and may be subject to change as duties evolve.
