Tech Support Specialist

3 weeks ago


Phoenix, Arizona, United States TEKsystems Full time
Job Overview

TEKsystems is seeking a team of skilled Tech Support Agents to provide exceptional customer service to internal employees of Wells Fargo via inbound phone calls.

The selected candidates will undergo comprehensive training on the company's internal tools, systems, and processes, ensuring they are equipped to manage a ticketing queue and troubleshoot various technical issues.

Some of the types of calls may include password resets, server issues, VPN/connection problems, outlook, and specific application issues.

During the first week, new hires will participate in compliance courses, followed by a 1-week instructor-led virtual training session. After completing the training, they will be assigned to designated shifts and begin taking phone calls, receiving ongoing support from managers and colleagues to provide a smooth onboarding experience.

Preferred Skills

To excel in this role, candidates should possess:

1. Phone support experience (call center, help desk, or other environments)

2. Technical support capabilities

3. Familiarity with ticketing tools for documentation is highly desirable

Additionally, a reliable internet connection and a quiet work-from-home environment are essential for success in this position.

Estimated salary range for this role is approximately $45,000 - $65,000 per annum, depending on location and experience. Benefits and other perks will be discussed during the interview process.


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