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Subaru Customer Engagement Representative

2 months ago


Hagerstown, Maryland, United States Sheehy Auto Full time

Sheehy Auto Stores is seeking a dedicated Customer Relations Specialist to enhance our team. As Subaru vehicles advance in technology and features, it is crucial for both Subaru and our dealership to effectively communicate these innovations to our clientele. The Subaru Love-Encore Delivery Specialist plays a vital role in our operations, serving as the primary contact for customers to understand and utilize the sophisticated features of their new vehicles.

This position involves:

  • Welcoming customers to our showroom.
  • Conducting follow-ups with customers who have recently purchased vehicles to arrange and execute Love-Encore e-delivery sessions within two weeks of their purchase. These sessions will provide comprehensive guidance on the operation of Subaru vehicle features and available documentation/resources.
  • Addressing any lingering questions regarding vehicle functionality post-purchase to ensure customer satisfaction.
  • Assisting the Subaru Sales team with customer inquiries about technology prior to purchase.
  • Helping previous customers personalize their Subaru technology inquiries during visits to our dealership.
  • Explaining, upgrading, and enrolling customers in Subaru STARLINK telematics services.
  • Updating customer contact points with current promotional materials.
  • Utilizing and maintaining resources to support technology-related inquiries and provide assistance to team members.
  • Ensuring the customer lounge area is well-stocked with complimentary refreshments and snacks.
  • Delivering an exceptional Subaru experience in every customer interaction.

Qualifications:

  • A customer-first mindset.
  • Strong organizational skills.
  • An energetic and outgoing personality, motivated to achieve success.
  • Excellent communication and customer service abilities.
  • A positive attitude, solid work ethic, and professional appearance.
  • A high school diploma or equivalent.
  • Authorization to work in the USA.
  • Ability to pass pre-employment background checks, Motor Vehicle Record assessments, and drug screenings.
  • A valid driver's license.

Benefits:

  • Health, Vision, and Dental Insurance.
  • Paid Training.
  • Opportunities for Career Advancement.
  • 401(K) with profit sharing.

At Sheehy Auto Stores, we are committed to investing in our employees from the outset. We prioritize continuous training, advancement opportunities, and competitive compensation and benefits, all while fostering a culture that embodies our Core Values: Sincerity, Hard Work, Teamwork, Enthusiasm, Hospitality, and Excellence. We believe that a great customer experience is only achievable through exceptional employees.

Sheehy Auto Stores is an Equal Employment Opportunity Employer, ensuring a strong policy of equal opportunity for all associates. We hire, train, promote, and compensate based on personal and professional competence and potential for advancement, without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable laws.