Senior IT Support Specialist
4 weeks ago
About the Opportunity:
Comtech Systems, Inc is looking for highly skilled IT Support Specialists to join their team in Bahrain.
As a key member of our Help Desk team, you will provide top-notch technical assistance to our clients, troubleshooting problems with computers and other network-related issues.
You will be expected to work independently with a high degree of autonomy, while also contributing to a collaborative and dynamic team environment.
Preferred candidates will have a valid US passport and an active, current Secret Clearance.
About the Company:
At Comtech, we are driven by innovation and are leaders in the advanced global commercial and government communications market.
We design, develop, produce, and market innovative products, systems, and services for advanced communications solutions.
Our team facilitates and enhances the way people, businesses, and governments communicate around the world.
Primary Duties:
- Field trouble calls via the phone and computer trouble ticketing system.
- Perform laptop imaging.
- Perform basic IP troubleshooting.
- Build user accounts on the domain.
- Add and remove computers from a Microsoft domain environment.
- Assign user accounts to appropriate groups and permissions.
- Build exchange mailboxes.
- Troubleshoot user email issues.
- Troubleshoot printers and map shared printers.
- Document trouble calls and computer/network actions for reporting purposes.
Skills Required:
- Seven (7) years of experience with IT systems.
- Minimum of four (4) years of experience in IT customer support.
- Minimum of two (2) years of experience in a military environment.
- Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork.
- Work well independently or as a member of a team environment.
- Detail-oriented, with strong analytical skills.
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
Benefits:
- Medical, Dental and Vision
- LTD, Supplemental Life insurance and AD&D
- Comprehensive 401k plan
- Vacation accrual of 10 days annually
- Bereavement, Military, and Jury Duty Leave
Comtech Telecommunications Corp. is an equal opportunity employer.
We welcome applications from qualified candidates who are passionate about delivering exceptional customer service and have a strong background in IT support.
If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding role, please submit your application.
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