OCONUS Help Desk Technical Support Specialist
4 weeks ago
About the Opportunity:
Comtech Systems, Inc. is seeking a Help Desk Technical Support Specialist to provide information and assistance resources for troubleshooting problems with computers or similar products on the network. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:
- Field trouble calls via phone and computer trouble ticketing system
- Perform laptop imaging and basic IP troubleshooting
- Build user accounts on the domain and assign permissions
- Troubleshoot user email issues and printers
- Document trouble calls and computer/network actions for reporting purposes
Requirements:
- Seven years of experience with IT systems
- Minimum of four years of experience in IT customer support
- Minimum of two years of experience in a military environment
- Ability to communicate effectively with diverse audiences
- Detail-oriented with strong analytical skills
Preferred Qualifications:
- Associate's degree in Networking or eleven years of recent specialized experience
- Proficient with Microsoft Office
- Experience in maintaining certifications related to the position
Comtech offers a competitive salary, comprehensive benefits, and flexible paid time off options for eligible employees:
- Medical, Dental, and Vision
- LTD, Supplemental Life insurance, and AD&D
- Comprehensive 401k plan
- Vacation accrual of 10 days annually
- Bereavement, Military, and Jury Duty Leave
Comtech is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.
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