OCONUS Help Desk Technical Support Specialist

4 weeks ago


Buford, Georgia, United States Comtech Full time

About the Opportunity:

Comtech Systems, Inc. is seeking a Help Desk Technical Support Specialist to provide information and assistance resources for troubleshooting problems with computers or similar products on the network. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Field trouble calls via phone and computer trouble ticketing system
  • Perform laptop imaging and basic IP troubleshooting
  • Build user accounts on the domain and assign permissions
  • Troubleshoot user email issues and printers
  • Document trouble calls and computer/network actions for reporting purposes

Requirements:

  • Seven years of experience with IT systems
  • Minimum of four years of experience in IT customer support
  • Minimum of two years of experience in a military environment
  • Ability to communicate effectively with diverse audiences
  • Detail-oriented with strong analytical skills

Preferred Qualifications:

  • Associate's degree in Networking or eleven years of recent specialized experience
  • Proficient with Microsoft Office
  • Experience in maintaining certifications related to the position

Comtech offers a competitive salary, comprehensive benefits, and flexible paid time off options for eligible employees:

  • Medical, Dental, and Vision
  • LTD, Supplemental Life insurance, and AD&D
  • Comprehensive 401k plan
  • Vacation accrual of 10 days annually
  • Bereavement, Military, and Jury Duty Leave

Comtech is an equal opportunity employer and welcomes qualified applicants from diverse backgrounds.



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