Credit Card Operations Specialist
1 week ago
As a Credit Card Operations Specialist, you will engage in a variety of tasks that focus on delivering clerical processing and customer service support for credit card services. Experience in banking operations, coupled with a solid understanding of credit card functionalities, is essential. Stock Yards Bank & Trust fosters a professional atmosphere aimed at enhancing your skills and supporting your career advancement within the banking sector.
Key Responsibilities
- Respond to incoming inquiries related to Credit Card services
- Manage the Credit Card email inbox, addressing requests through electronic communication and phone calls
- Establish new accounts, execute maintenance tasks, and produce and distribute credit cards using instant issuance technology
- Oversee and track card inventory
- Process payments related to credit cards
- Reconcile and balance General Ledger accounts
- Investigate fraud claims and monitor financial losses
- Conduct research and provide solutions for customer card-related issues
- Support special projects as required
Additional Duties (if necessary):
- Update Credit Card procedures in compliance with company standards
Qualifications
The ideal candidate will possess the following:
- High School diploma or equivalent
- At least 1 year of experience in banking operations
- Strong verbal and written communication abilities
- Basic proficiency in Word and Excel
- Experience in problem resolution
- Capability to navigate multiple applications to address customer concerns
- Preferred operational knowledge of credit cards and related applications
Employee Benefits
- 401(k) plan with company matching up to 6%
- Employee Stock Ownership Plan (ESOP)
- Comprehensive medical, dental, and vision insurance
- Cancer and disease insurance options
- Accident insurance coverage
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Company-paid Life and AD&D insurance
- Voluntary Life and AD&D insurance options
- Short-Term and Long-Term Disability insurance provided by the bank
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these essential functions.
This position primarily involves sitting, with limited walking and standing. All tasks are conducted indoors during standard working hours, and the noise level in the work environment is typically moderate.
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