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Gift Card Program Certification Specialist

2 months ago

Louisville, Kentucky, United States Stored Value Solutions (SVS) Full time

Company Overview:

Stored Value Solutions (SVS), a subsidiary of Corpay Inc., stands as a premier entity in the gift card industry, dedicated to enhancing the effectiveness and value of our clients' gift card initiatives. With over 25 years of pioneering experience, we operate in more than 50 countries and handle transactions in over 45 currencies. SVS proudly serves a significant portion of the top global retailers, including 25% of the top 250 and 35 of the top 100 in the United States.

Mission:

Our focus is to continually innovate and provide superior solutions for retailers and restaurants, enabling them to optimize revenue from their stored value programs. Our commitment to investing in our workforce, technology, operations, and new product development directly translates into enhanced services for our clients, ensuring they have access to cutting-edge technology and exceptional service.

Job Purpose:

The primary role involves supporting both new and existing clients, along with their vendors, throughout all stages of technical readiness. This includes assisting clients in preparing for testing and certification, maintaining testing logs and scripts, configuring databases, and leading the resolution of technical issues during integration with our authorization server.

Key Responsibilities:

  • Oversee the certification environment, providing technical support to both internal and external clients, while making informed decisions regarding the setup and support of new and existing clients.
  • Maintain comprehensive support logs.
  • Handle administrative tasks such as bin range setup and allocation.
  • Generate and fulfill test card orders in-house as necessary.
  • Configure new client codes across various internal applications and monitor system jobs for errors.
  • Lead the end-to-end testing process for clients, ensuring a controlled environment that mirrors production standards.
  • Act as the primary technical consultant for clients looking to install, upgrade, or modify their online authorization interfaces and batch file processes.
  • Advise on program enhancements or corrections to developers, ensuring client applications are production-ready and compliant with processing standards prior to installation.
  • Provide support to service providers and assist with point-of-sale issues.

Qualifications and Skills:

  • A minimum of an Associate's degree in Computer Science or Business Administration, coupled with 3 to 5 years of relevant experience, or an equivalent combination of education and experience.
  • Basic understanding of online message layering, TCP/IP, SSL or HTTPS protocols, networking components, and FTP processes. Familiarity with mainframe systems is preferred.
  • Clear comprehension of client-server relationships and the entire gift card authorization process, including card production and batch jobs.
  • Proficiency in SQL, Restful Webservices, ISO8583, SOAP-based webservices, HP Nonstop, and Unix systems, along with basic data communications knowledge.
  • Strong attention to detail, excellent communication skills, and adept problem-solving abilities.
  • Proficient in MS Word, MS Excel, and MS Outlook; multilingual skills are a plus.