Guest Services Representative

2 weeks ago


Camden, New Jersey, United States Whitehall Full time

As a vital member of our team, you will be responsible for welcoming visitors, managing their accounts, addressing inquiries, and resolving any issues to guarantee a remarkable experience for all guests. If you thrive in a dynamic environment and are passionate about delivering outstanding service, this role is tailored for you.

Key Responsibilities:
  • Maintain and update guest records
  • Resolve customer concerns effectively
  • Facilitate the check-in and check-out processes
  • Manage reservations and respond to inquiries
  • Collaborate with housekeeping staff
Qualifications:
  • Familiarity with Microsoft Office and booking systems
  • High school diploma is mandatory
  • Experience in the hospitality sector is advantageous
  • Excellent customer service and organizational abilities


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