Service Desk Manager
2 days ago
As a Service Desk Manager at TEKsystems, you will be responsible for leading a team of service desk agents in providing exceptional customer service and support to our clients. Your primary goal will be to ensure that all incidents and requests are resolved in a timely and efficient manner, while maintaining a high level of customer satisfaction.
Key Responsibilities:- Manage and lead a team of service desk agents to ensure that all incidents and requests are resolved in a timely and efficient manner.
- Develop and implement processes and procedures to improve service desk efficiency and effectiveness.
- Monitor and analyze service desk performance metrics to identify areas for improvement.
- Collaborate with other teams to ensure seamless communication and resolution of complex issues.
- Provide coaching and training to service desk agents to enhance their skills and knowledge.
- 2-3 years of experience managing a large service desk team.
- Excellent customer service and communication skills.
- Ability to analyze and resolve complex technical issues.
- Strong leadership and team management skills.
- Experience with service desk software and tools.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a leading IT services company.
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Front Desk Manager
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IT Service Desk Analyst
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Service Desk Coordinator
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Front Desk Customer Service Representative
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Front Desk Operations Manager
1 month ago
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Front Desk Operations Manager
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Front Desk Operations Manager
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Front Desk Operations Manager
4 weeks ago
Charlotte, North Carolina, United States Gold's Gym Full timeJob DescriptionJob Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and organized Front Desk Supervisor to join our team at Gold's Gym. The successful candidate will be responsible for overseeing the day-to-day operations of the front desk staff, ensuring exceptional customer service, and contributing to the overall success of our...
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Service Desk Support Specialist
2 weeks ago
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Front Desk Operations Manager
4 weeks ago
Charlotte, North Carolina, United States Gold's Gym Full timeJob SummaryWe are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our front desk staff, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesFront Desk OperationsDevelop...
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Front Desk Operations Manager
2 weeks ago
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Service Desk Technician
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