IT Service Desk Analyst
5 days ago
Moore & Van Allen PLLC is seeking an experienced IT Service Desk Analyst to join its Charlotte, NC team. This full-time position will be responsible for providing first-level support for all MVA users and offices.
Key Responsibilities:- Respond to user requests via telephone, voicemail, and email, and document inquiries in the IT Service Desk database.
- Maintain accurate information in all related tables of the IT Service Desk database.
- Produce daily, weekly, monthly, and custom reports as requested by the applications manager from information in the IT Service Desk database.
- Work with users to reduce data storage.
- Coordinate hardware requests.
- Provide functional telephone system support for employees in the Charlotte office.
- Handle tracking for all check-out equipment, including laptops, desktops, projectors, and printers.
- High School Diploma or the equivalent required; Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 3-5 years of experience in a technical support position with a client-facing role in a professional environment; Previous experience in a service desk or technical support role preferred.
- Knowledge of Windows 10/11 environments and proficiency in some or most of the following applications: Windows, Office 365, Outlook, Internet Browsers, iManage, Mobile Devices, and basic database maintenance and reporting.
- Must possess the ability to work independently with minimal supervision.
- Knowledge of ITIL (Information Technology Infrastructure Library) principles is a plus.
- Position may require travel to the other offices, as well as travel for educational/business purposes.
- Flexibility to work after-hours and weekends as needed.
- The work is primarily sedentary.
- It requires the ability to communicate effectively using speech, vision, and hearing.
- The work requires the use of hands for simple grasping and fine manipulations.
- The work at times requires bending, squatting, and reaching, with the ability to lift, carry, push, or pull light weights.
Interested and qualified applicants should apply via our website at www.mvalaw.com/careers.
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