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Customer Support Specialist

2 months ago

Saint Albans, Vermont, United States Moses Auto Group Full time
Position Overview

The Moses Auto Group is seeking a dedicated and proactive Customer Service Representative for our Business Development Center.

In this position, you will serve as the essential link between customers and their future vehicles. Your responsibilities will include addressing customer inquiries online and via phone regarding vehicle options and purchasing processes. You will gain knowledge about the latest vehicles and technologies available in the market. Our in-house training team is committed to your success, providing both online and in-person training programs.

With over 75 years of service in West Virginia, the Moses Auto Group is a third-generation, family-owned business. Our mission is to treat both employees and customers as family members, fostering a welcoming environment.

Compensation and Benefits:

  • Competitive Pay; current representatives earn between $15-$30/hour
  • Flexible Working Hours (40 hours per week, 5-day work week, with some shifts from 11am-7pm and occasional Saturdays)
  • Health, Vision, and Dental Insurance
  • Paid Time Off
  • 401(K) with matching contributions

Key Responsibilities:

  • Engage with prospective customers interested in our vehicles
  • Schedule appointments and market to potential clients through phone, text, and email
  • Connect new customers with the appropriate sales team member
  • Interact with customers in a professional and articulate manner
  • Document all activities in a database
  • Achieve and surpass set goals

Qualifications:

  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong time management, prioritization, and multitasking abilities

APPLICATIONS ARE ACCEPTED ONLINE ONLY. NO PHONE CALLS PLEASE.

Moses Auto Group is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.