Customer Support Specialist I

1 month ago


Saint Johnsbury, Vermont, United States Passumpsic Savings Bank Full time
Job Summary

Passumpsic Savings Bank is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:

  • Provide high-quality customer service to all customers, responding to their needs and resolving issues in a timely and professional manner.
  • Be knowledgeable about the Bank's products and services, providing account information and discussing suitable options with customers.
  • Process and manage customer transactions, including clearing and return item files, IOLTA/IORTA remittance, and ATM settlements.
  • Set up new customer accounts, assign teller numbers, and generate new account numbers as needed.
  • Prepare and maintain documentation for rate changes, including lobby and maturity notice rate sheets.
  • Review reports and complete tasks resulting from that review.

About Us:

Passumpsic Savings Bank is a community-focused financial institution dedicated to providing exceptional customer service and supporting the prosperity of our communities. We value the contributions of our employees and offer a dynamic work environment with opportunities for advancement and learning.



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