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Desktop Support Specialist

2 months ago

Saint Albans, Vermont, United States A3 Staffing Solutions Full time
Job Description

Desktop Support Technician

Key Responsibilities:

  • Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Support desktop and network infrastructure, including setup, configuration, and addition of hardware.
  • Assist with large-scale migrations and imaging.
  • Document and maintain user account information, including rights, security, and systems groups.
  • Train employees and identify, analyze, and repair product failures.
  • Determine and recommend products or services that meet customer needs.
  • Imaging and image recovery, break/fix repairs, and software installation.
  • Support WiFi and VPN connections, as well as wireless devices.
  • Provide exceptional customer service.

Company Description:

A3 Staffing Solutions is committed to delivering exceptional services and professionals with proven work ethics and processes.

We strive to provide an exceptional client experience, deliver on our commitments, build trust through integrity, and create an environment that inspires innovation.