Customer Support Representative
3 weeks ago
We are seeking a highly skilled and compassionate Customer Support Specialist to join our team at Passumpsic Savings Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients, handling inbound and outbound calls, and providing solutions to their problems.
Key Responsibilities
- Provide high-quality customer service to all clients, ensuring their needs are met and exceeded.
- Be knowledgeable about our bank's products and services, providing account information and discussing suitable options with clients.
- Process and manage customer transactions, including clearing and return item files, IOLTA/IORTA remittance, and ATM settlements.
- Set up new user accounts, assign teller numbers, and generate new account numbers for savings, CDs, and loans.
- Prepare documentation for rate changes and maintain accurate records of customer transactions.
- Review reports and complete tasks resulting from that review.
What We Offer
We are a dynamic workplace that values the contribution of our people and offers opportunities for advancement and learning new skills. Our team is committed to improving the world around us and focuses on the prosperity of our communities. We believe in the success of our employees and offer a competitive compensation package and benefits.
Requirements
To be successful in this role, you will need to possess excellent communication and problem-solving skills, be knowledgeable about banking products and services, and have the ability to work in a fast-paced environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply.
Equal Opportunity Employer
Passumpsic Savings Bank is an equal opportunity employer and welcomes applications from diverse candidates.
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