Desktop Support Specialist
6 days ago
At eTeam, we are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our clients, troubleshooting and repairing software and hardware issues, and ensuring that our clients' technology needs are met.
Key Responsibilities:
- Perform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs.
- Respond to change management requests, including installing new PC equipment and providing end-user desk-side support.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational/customer service metrics.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
- Understand and follow all documented service operations policies and procedures.
Requirements:
- Experience with Active Directory, SCCM, and ServiceNow.
- Ability to work in a corporate environment.
- Excellent communication and problem-solving skills.
About eTeam:
eTeam is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions to our clients, and we are seeking a skilled Desktop Support Technician to join our team.
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