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Customer Service Representative

1 month ago

Panama City Beach, Florida, United States Aimbridge Hospitality Full time
Front Desk Agent Role at Aimbridge Hospitality

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include greeting and welcoming guests, maintaining the proper operation of the telephone switchboard, handling requests for information, mail, and messages, and answering guest inquiries about hotel service facilities and hours of operation. Additionally, you will be responsible for handling check-ins and check-outs, delivering guest items, and ensuring that all guest needs are met. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this role.

Key Responsibilities:
  • Greet and welcome all guests approaching the Front Desk
  • Maintain proper operation of the telephone switchboard
  • Handle requests for information, mail, and messages
  • Answer guest inquiries about hotel service facilities and hours of operation
  • Handle check-ins and check-outs
  • Deliver guest items