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Patient Care Coordinator

2 months ago

Douglas, Georgia, United States Smile Doctors , LLC Full time

At Smile Doctors, we prioritize a culture that places our team members first, fostering an environment where passionate and caring individuals can thrive. Our commitment to nurturing talent ensures that every member of our team can contribute significantly to our mission.

We are currently seeking a Patient Service Agent to enhance our dedicated team.

Your contributions will include:

  • Gathering patient and issue-related information while maintaining accurate records in our call-tracking system.
  • Addressing inquiries with professionalism and promptness, ensuring effective communication.
  • Delivering an exceptional patient experience by resolving concerns on the initial contact.
  • Managing appointment scheduling efficiently.
  • Processing payments accurately.
  • Utilizing various computer applications simultaneously to perform tasks effectively.
  • Acting as a consultative partner to clients, fostering relationships and providing guidance.
Essential skills:
  • Proficient in building and sustaining positive relationships with customers and colleagues.
  • Capable of working independently with minimal oversight.
  • Strong verbal and written communication abilities.
  • Effective listening skills to comprehend information accurately.
Requirements for success:
  • High school diploma or equivalent is mandatory.
  • Bilingual candidates are preferred but not essential.
  • Experience in the dental field is advantageous but not required.
  • Previous call center experience is a plus.
  • Familiarity with computer systems, including data entry and information processing.
  • Understanding of digital communication platforms such as web, email, chat, and text.
What we offer:

In recognition of your valuable contributions, we provide:
  • Competitive salary structure.
  • Comprehensive medical, dental, vision, and life insurance coverage.
  • Short-term and long-term disability benefits.
  • 401(k) retirement plan.
  • Three weeks of paid time off in your first year, in addition to paid holidays.
  • Discounts on orthodontic services for you and your family.
Why choose Smile Doctors?

As a leading Orthodontic Support Organization, Smile Doctors is at the forefront of transforming orthodontics through strategic partnerships with esteemed local practitioners. We provide exceptional support services, allowing our partner orthodontists to concentrate on delivering outstanding treatment outcomes and unparalleled patient experiences.

With numerous partnered practices nationwide, our collaborative approach has positioned us as the fastest-growing entity in our sector, creating abundant opportunities for career advancement as we continue to expand. We believe in continuous improvement and collective growth.

Our dedicated support services team consists of top-tier professionals whose diverse backgrounds fuel innovation and progress. Together, we are devoted to helping others achieve their best and most confident smiles.

This role presents an excellent opportunity for professional growth within a thriving organization.

Smile Doctors and our affiliated practices are proud to be an equal opportunity employer, welcoming diversity in our workforce. We do not discriminate against any team member or job applicant based on age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

Additional information:
  • Pay Type: Hourly
  • Travel Requirement: None
  • Required Education: High School