Receptionist Coordinator

At Coffee Regional Medical Center, we are seeking a highly skilled and organized Receptionist to join our team. The ideal candidate will possess excellent communication skills, be able to multitask, and maintain confidentiality.

The Receptionist will be responsible for providing exceptional customer service to patients, physicians, and staff members. This includes answering phone calls, scheduling appointments, and managing medical records.

• Coordinates phone communication with doctor's offices, insurance companies, and suppliers.
• Keeps statistical records and monthly report summaries.
• Participates in development and research for charging structure, including medical coding and CPT coding.
• Reviews and maintains personnel attendance records.
• Audits medical records.
• Collects monies as appropriate.
• Fills in during Office Coordinator's absence.
• Answers phone, disseminates information to appropriate parties.
• Schedules patients.
• Coordinates phone communication, including doctor's offices, insurance companies, and suppliers.
• Medical records management of rehabilitation services.
• Typing and report completion as required.
• Other duties as capable and assigned by supervisor.
• Outpatient registration for physical therapy services.
• Maintains a good working relationship both within the department and other departments.

• High School diploma or GED.
• Business training is preferred, but not required.
• Computer training.
• Excellent customer service skills.
• Ability to think critically and analytically with little or no supervision.
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to process information and prioritize.
• Possesses exceptional verbal and written communication skills.
• Possesses independent work habits, is self-reliant and self-directed.
• Ability to learn, adapt, and change as required by the job functions.
• Ability to maintain absolute confidentiality of material and information accessed and reviewed.
• Basic computer literacy.
• Ability to move freely, reach, bend, and complete light lifting.
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.
• Ability to maintain attendance to meet standard job practices.

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.

1. Courteous – Employee is courteous in interactions with customers – patients, physicians, fellow-employees and our community.
2. Respectful and Confidential – Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
3. Responsive – Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
4. Gratitude and Attitude – Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
5. Pride, Ownership, and Image – Employee accepts all the rights and responsibilities of being a part of the CRMC family.
6. Communication – Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
7. Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work – saving lives.