Help Desk Assistant

7 days ago


Montgomery, Alabama, United States Auburn University at Montgomery Full time
Job Summary

We are seeking a highly motivated and detail-oriented Help Desk Assistant to join our team at Auburn University at Montgomery. As a Help Desk Assistant, you will provide technical support and assistance to students, faculty, and staff via phone, email, and on-site.

Key Responsibilities
  • Provide technical support for password reset, wireless network connection, Canvas support, and basic computer setup.
  • Ensure proper lab sanitation and social distancing.
  • Enforce official campus policy and provide guidance to lab occupants as needed.
  • Sanitize lab areas throughout the shift.
Requirements
  • Friendly, enthusiastic, and reliable with a willingness to learn.
  • Ability to commit to the work schedule and arrive on time consistently.
  • Customer service-oriented and solution-focused attitude.
  • Effective communication skills in spoken and written English.
  • Ability to work independently with minimal supervision.
Preferred Qualifications

Experience with computer hardware and software is desired.

This role requires evening and/or weekend work outside of university business hours.



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