Customer Service Representative with German and English
1 day ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Trabajos. As a key member of our customer support team, you will be responsible for centralizing the relationship with our global customers and distributors in the order to cash process.
Key Responsibilities
- Review and provide information about the situation of customer orders
- Deal with EDI/SAP/e-mail orders
- Review and provide logistic or descriptive information of products
- Review and provide information about delivery data
- Inform customers of out-of-stock issues affecting orders
- Review and provide information about invoice data (solve possible invoice issues)
- Review and provide information about collection and/or liability situations
- Maintain a record of common issues and problems and their solving degree to speed up customer service
Tasks within the Order & Delivery Management Process
- Unblock EDI orders in EDI workflow and solve problems to create sales orders
- Review and unblock orders for delivery
Delivery Issues/Delay Management
- Modify orders and deliveries
- Review and provide information requested by customers
'Transport' Management
- Group deliveries to be prepared and shipped together to customers
- Review and provide information requested by customers
Invoice Management
- Review and unblock orders for invoicing and generate billing documents
Overdue or Bad Debt
- Decide on actions to be taken together with the Sales Team and implement agreed actions
Claims Management
- Receive and analyze claims (check commercial conditions and pricing)
- Create credit/debit notes in the system
- Credit/debit note billing and AR compensation
- Take care of and register customer complaints
Customer Relationship
- Day-to-day communication
- Responsiveness and provide solutions to customer requests
- Analyze and share functional KPIs with customers to detect improvement areas
Requirements
- Minimum 2 years of experience in a similar job
- Degree in Administration, Supply Chain, Logistics, or similar
- Languages: German (native or fluent), Spanish and English (fluent), and 3rd Language (French, Dutch, Italian) (native or very fluent)
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