Customer Service Representative with German and English

1 day ago


Albany, New York, United States Trabajos Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Trabajos. As a key member of our customer support team, you will be responsible for centralizing the relationship with our global customers and distributors in the order to cash process.

Key Responsibilities

  • Review and provide information about the situation of customer orders
  • Deal with EDI/SAP/e-mail orders
  • Review and provide logistic or descriptive information of products
  • Review and provide information about delivery data
  • Inform customers of out-of-stock issues affecting orders
  • Review and provide information about invoice data (solve possible invoice issues)
  • Review and provide information about collection and/or liability situations
  • Maintain a record of common issues and problems and their solving degree to speed up customer service

Tasks within the Order & Delivery Management Process

  • Unblock EDI orders in EDI workflow and solve problems to create sales orders
  • Review and unblock orders for delivery

Delivery Issues/Delay Management

  • Modify orders and deliveries
  • Review and provide information requested by customers

'Transport' Management

  • Group deliveries to be prepared and shipped together to customers
  • Review and provide information requested by customers

Invoice Management

  • Review and unblock orders for invoicing and generate billing documents

Overdue or Bad Debt

  • Decide on actions to be taken together with the Sales Team and implement agreed actions

Claims Management

  • Receive and analyze claims (check commercial conditions and pricing)
  • Create credit/debit notes in the system
  • Credit/debit note billing and AR compensation
  • Take care of and register customer complaints

Customer Relationship

  • Day-to-day communication
  • Responsiveness and provide solutions to customer requests
  • Analyze and share functional KPIs with customers to detect improvement areas

Requirements

  • Minimum 2 years of experience in a similar job
  • Degree in Administration, Supply Chain, Logistics, or similar
  • Languages: German (native or fluent), Spanish and English (fluent), and 3rd Language (French, Dutch, Italian) (native or very fluent)


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