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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lineage Logistics. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Process customer orders and track product availability in a timely manner
- Handle customer inquiries and resolve issues in a professional and courteous manner
- Verify invoices and accounts accurately and in a timely manner
- Develop and maintain strong relationships with customers through regular communication and follow-up
- Generate customer reports as needed and coordinate with warehouse team to ensure accurate inventory levels
- Partner with Operations to research and resolve inventory discrepancies and misplacements
Requirements
- High School diploma or equivalent required
- Excellent verbal and written communication skills
- Excellent organizational skills, including ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Ability to lift up to 20 lbs. and work in a fast-paced environment
About Lineage Logistics
At Lineage Logistics, we are committed to providing exceptional service and support to our customers. We are a leading temperature-controlled logistics company, dedicated to helping our customers increase efficiency and protect the integrity of their supply chain. We offer a competitive salary, excellent benefits, and opportunities for career growth and development.