Service Delivery Analyst
5 days ago
**About the Role**
We are seeking a highly skilled Service Delivery Analyst to join our team at Zurich Insurance Group. As a key member of our Global IT Application & Support Team, you will be responsible for delivering critical application services to internal stakeholders.
**Key Responsibilities**
- Manage the delivery of application services to meet business requirements
- Act as the first point of contact for business units in terms of operations for applications under your scope
- Ensure compliance with Zurich IT service management governance, standards, and security policies
- Coordinate incidents, problems, and changes in accordance with ITIL framework
- Represent the 1st level support in Service Integration meetings
- Lead service management communications for the business
- Identify service improvement possibilities and work with required parties for implementation
- Ensure internal and external providers are compliant with regulatory requirements
- Create and maintain knowledge articles for our knowledge base
**Requirements**
- Bachelor's Degree in IT or related field
- +5 years of experience in support/service delivery service experience
- Experience in diverse, multi-cultural environments, especially offshore
- Good communication skills, ability to communicate with both business and technical stakeholders
- Fluent written and spoken English
- ITIL Service Management level qualifications are an advantage
**What We Offer**
- Option to work remotely within Spain
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German, and Spanish classes
- Ticket restaurant
- Life Insurance
- Pension Plan
- Referral bonus
- Special banking and insurance conditions
- Exclusive Employees discounts
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