Service Delivery Analyst

5 days ago


Albany, New York, United States Zurich Insurance Group Full time

**About the Role**

We are seeking a highly skilled Service Delivery Analyst to join our team at Zurich Insurance Group. As a key member of our Global IT Application & Support Team, you will be responsible for delivering critical application services to internal stakeholders.

**Key Responsibilities**

  • Manage the delivery of application services to meet business requirements
  • Act as the first point of contact for business units in terms of operations for applications under your scope
  • Ensure compliance with Zurich IT service management governance, standards, and security policies
  • Coordinate incidents, problems, and changes in accordance with ITIL framework
  • Represent the 1st level support in Service Integration meetings
  • Lead service management communications for the business
  • Identify service improvement possibilities and work with required parties for implementation
  • Ensure internal and external providers are compliant with regulatory requirements
  • Create and maintain knowledge articles for our knowledge base

**Requirements**

  • Bachelor's Degree in IT or related field
  • +5 years of experience in support/service delivery service experience
  • Experience in diverse, multi-cultural environments, especially offshore
  • Good communication skills, ability to communicate with both business and technical stakeholders
  • Fluent written and spoken English
  • ITIL Service Management level qualifications are an advantage

**What We Offer**

  • Option to work remotely within Spain
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German, and Spanish classes
  • Ticket restaurant
  • Life Insurance
  • Pension Plan
  • Referral bonus
  • Special banking and insurance conditions
  • Exclusive Employees discounts


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