Customer Service Representative
5 days ago
About Brightree
Brightree is a technology company that specializes in developing innovative solutions for the post-acute care industry. We help streamline processes, improve efficiency, and increase profitability for our customers.
Our Mission
We are dedicated to creating a culture driven by excellence, where our employees can thrive and grow. We focus on creating a diverse and inclusive environment that encourages individual expression and innovative ideas.
Job Summary
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for making and receiving follow-up calls to and from medical equipment patients. You will collect information needed to complete an order, provide patient education, and navigate simple software programs.
Responsibilities
- Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
- Provides patient education regarding usage of in-home equipment
- Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls
- Completes sales orders with accuracy and speed
Requirements
- High school education required. Associates Degree and/or college coursework preferred
- Two years of call center experience or equivalent
- Prior remote experience highly preferred
- Quiet work-at-home environment free of interruption and distraction
- Must be a self-starter who can troubleshoot challenges on the fly
- Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot
- Strong communication skills on the telephone
- Excellent written communication skills
- Preferred experience working on a call center dialer
- Ability to multi-task in a fast-paced environment
- Ability to work independently
- Bilingual Spanish speaking is a plus
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