Customer Service Representative

5 days ago


Brentwood, Tennessee, United States Brightree Full time

About Brightree

Brightree is a technology company that specializes in developing innovative solutions for the post-acute care industry. We help streamline processes, improve efficiency, and increase profitability for our customers.

Our Mission

We are dedicated to creating a culture driven by excellence, where our employees can thrive and grow. We focus on creating a diverse and inclusive environment that encourages individual expression and innovative ideas.

Job Summary

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for making and receiving follow-up calls to and from medical equipment patients. You will collect information needed to complete an order, provide patient education, and navigate simple software programs.

Responsibilities

  • Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order
  • Provides patient education regarding usage of in-home equipment
  • Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls
  • Completes sales orders with accuracy and speed

Requirements

  • High school education required. Associates Degree and/or college coursework preferred
  • Two years of call center experience or equivalent
  • Prior remote experience highly preferred
  • Quiet work-at-home environment free of interruption and distraction
  • Must be a self-starter who can troubleshoot challenges on the fly
  • Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot
  • Strong communication skills on the telephone
  • Excellent written communication skills
  • Preferred experience working on a call center dialer
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently
  • Bilingual Spanish speaking is a plus


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