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Customer Service Representative

2 months ago

Brentwood, Tennessee, United States Randstad Full time
Job Description

**Job Title:** Customer Service Representative

**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at Randstad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Manage incoming calls to assist customers and resolve their queries in a timely and professional manner.
  • Handle and conduct phone duties in accordance with company policies and procedures.
  • Achieve customer satisfaction standards by following established departmental policies and procedures.
  • Possess excellent verbal and written communication skills.
  • Have a minimum of 1+ years of experience in a healthcare or pharmaceutical customer service/call center environment.
  • Proven record of providing top-notch customer service to customers.
  • Problem-solving skills and ability to work under pressure.
  • Must have a minimum of a completed Associate degree.

Requirements:

  • 2 years of experience in a healthcare or pharmaceutical customer service/call center environment.
  • Experienced in handling customer complaints and resolving issues in a timely and professional manner.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Must have a minimum of a completed Associate degree.

What We Offer:

  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  • A competitive salary range of $21-$21.5 per hour.
  • The opportunity to work with a world leader in matching great people with great companies.