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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Teller. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Greet and Assist Customers
You will be the first point of contact for our customers, providing a warm and welcoming experience. You will be responsible for answering questions, resolving issues, and providing personalized advice and solutions to meet their financial needs.
Process TransactionsYou will be responsible for processing transactions, including cash and digital payments, as well as handling customer inquiries and resolving any issues that may arise.
Meet Customer NeedsYou will work closely with our customers to understand their financial goals and provide tailored solutions to help them achieve their objectives.
Work with Branch TeamYou will be part of a collaborative and supportive team, working together to achieve our business goals and provide exceptional customer service.
Requirements- High School Diploma or Equivalent
You must have a high school diploma or equivalent to be considered for this role.
Customer Service ExperienceYou must have a minimum of 1 year of customer service experience, with a proven track record of recommending and referring products and services to customers.
Strong Communication SkillsYou must have excellent communication and interpersonal skills, with the ability to effectively communicate with customers and colleagues.
Problem-Solving SkillsYou must be able to problem-solve and provide solutions to customer issues, working collaboratively with the branch team to resolve any issues that may arise.
Availability to Work Branch HoursYou must be available to work branch hours, which may include weekends and evenings.
Preferred Qualifications- 6 Months of Transaction Processing Experience
Preferred candidates will have 6 months of experience processing transactions, including cash and digital payments.
Motivational SkillsPreferred candidates will have the ability to motivate others, including teammates, business partners, and specialists, through collaboration and teamwork.
What We Offer- Meaningful Work and Relationships
We offer a supportive and collaborative work environment, where you will have the opportunity to build meaningful relationships with our customers and colleagues.
Commitment to CommunityWe are committed to giving back to our local communities, with 4 hours of paid time off annually for volunteering, separate from regular PTO.
Career Opportunities and RewardsWe offer career opportunities, rewards, and upskilling, with comprehensive training and development resources to help you grow your career.
Exceptional BenefitsWe offer exceptional benefits, including comprehensive health care coverage, a 401K with corporate match, tuition assistance, and more.
