Customer Service Representative

2 months ago


Brentwood, Tennessee, United States Floor & Decor Holdings, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service: Greet every customer in a helpful and courteous manner, connect with customers to understand their needs, and provide personalized recommendations to drive sales.
  • Transaction Processing: Process customer transactions accurately and efficiently, handle returns and exchanges, and maintain a high level of cash handling accuracy.
  • Store Maintenance: Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
  • Team Collaboration: Work collaboratively with other team members to achieve sales goals, provide support during peak periods, and maintain a positive and productive store atmosphere.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in retail or sales.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Math Skills: Basic math skills, with the ability to accurately handle cash and process transactions.
  • Availability: Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
Benefits
  • Bonus Opportunities: Eligible for bonus opportunities based on individual and team performance.
  • Career Advancement: Opportunities for career advancement and professional growth within the company.
  • Relocation Opportunities: Opportunities to relocate to other stores within the company.
  • 401(k) and Employee Stock Purchase Plan: Eligible for 401(k) and Employee Stock Purchase Plan benefits.
  • Medical, Dental, and Vision Insurance: Eligible for medical, dental, and vision insurance benefits.
Equal Employment Opportunity

Floor & Decor Holdings, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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