Assistant Manager

6 days ago

Santee, California, United States Soapy Joe's Group, Inc. Full time
About Soapy Joe's Group, Inc.

Soapy Joe's Group, Inc. is a leading provider of car wash services, dedicated to delivering exceptional customer experiences and building a community that shines. We're seeking a highly motivated and experienced Assistant Manager to join our team and lead our car wash operations to new heights.

Job Summary

The Assistant Manager will be responsible for driving performance, inspiring and leading our team, and ensuring every customer leaves with a smile. This is a hands-on leadership role that requires strong communication skills, leadership, and organizational abilities. If you're ready to take your career to the next level and make a splash in the car wash industry, we want to hear from you.

Key Responsibilities
  • Inspire and Lead: Drive performance and help our team succeed by setting clear goals, providing guidance, and recognizing outstanding achievements.
  • Engage the Team: Promote safety, operational improvement, and excellence by fostering a positive work environment and encouraging open communication.
  • Delight Customers: Ensure every customer leaves with a smile by providing exceptional service, resolving issues promptly, and exceeding expectations.
  • Mentor and Coach: Develop a team of customer service stars by providing training, feedback, and support to help them grow and succeed.
  • Stay Compliant: Follow company policies and local regulations to ensure compliance and maintain a safe working environment.
  • Manage Facilities: Keep our sites in tip-top shape by maintaining equipment, managing inventory, and ensuring a clean and organized workspace.
  • Report Performance: Update Site and District Managers regularly on key performance indicators, such as car counts, downtime, and customer satisfaction.
  • Boost Efficiency: Increase car counts, reduce downtime, and minimize errors by analyzing data, identifying areas for improvement, and implementing process changes.
Requirements
  • Education: High school diploma or State-issued equivalency certificate plus 2 years of management experience, or combination of training, school, and experience.
  • Physical Demands: Required to be physically capable of executing all essential functions to perform the job with or without accommodation.
  • Schedule: Willingness to work a flexible schedule, nights and weekends.
  • Technical Skills: Knowledge of Microsoft Office products and mobile applications.
  • Leadership Skills: Strong communication skills, leadership, and organizational skills.
  • Problem-Solving Skills: Excellent attention to detail, problem-solving ability, and time management expertise.
  • Decision-Making Skills: Ability to lead without the need for direct authority, effective decision-making skills, and ability to gather and analyze data.
  • Work Style: Hands-on, pragmatic work style and leadership.

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