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Front Desk Assistant

2 months ago

Omaha, Nebraska, United States Genesis HealthCare Full time
Job Summary

This role is responsible for managing the day-to-day operations of the Front Desk, including guest check-ins, member retention, and delivering exceptional customer service. The ideal candidate will be knowledgeable about the Clubs' amenities and surroundings, able to communicate effectively with members and staff, and maintain a professional demeanor at all times.

Key Responsibilities:

* Execute procedures as outlined in the Front Desk manual
* Answer phones, take messages, and transfer calls
* Ensure the Front Desk is clean, maintained, and organized at all times
* Ability to respond quickly and appropriately to emergency situations

Expectations:

* Present a professional demeanor at all times when representing Genesis Health Clubs
* Provide input in developing strategies to support club goals and objectives
* Ability to respond to common inquiries or complaints from members

Requirements:

* Available to work weekends, evenings, and holidays
* Must hold current CPR certification or obtain within 60 days of start date
* Ability to work well with others
* Experience in cash handling and credit cards
* Customer service abilities

Physical Requirements:

* Ability to stand for long periods of time
* Ability to lift up to 35 pounds
* Ability to communicate with guests and other associates, including reading, writing, and speaking