Front Desk Team Lead

1 day ago

Omaha, Nebraska, United States Aloft Omaha Aksarben Village Full time

Job Description

Aloft Omaha Aksarben Village seeks a skilled Front Desk Supervisor to oversee front desk operations and provide exceptional guest service. This role is responsible for leading a team of motivated staff members, ensuring consistent customer satisfaction, and promoting a positive work environment.

Key Responsibilities:

  • Oversee front desk staff to ensure optimal guest experience and smooth front desk operation.
  • Create an environment where motivated people want to join, learn, do their best, and advance.
  • Monitor workflow, room status, and group activity, effectively communicating information for well-informed fellow departments.
  • Delegate tasks, monitor line-level staff, and act as a liaison with other departments.
  • Help with security by ensuring cashier reports balance, banks, and deposits are verified, and key control is monitored.
  • Provide emergency assistance to residents as needed.
  • Monitor building safety.
  • Participate as part of the support team for residents.

Requirements:

  • Excellent verbal and written English communication skills, with a second language helpful.
  • Use personal judgment and specialized knowledge to give information to people.
  • Customer Focus, anticipates guest needs and responds pleasantly and professionally.
  • Experience in cash handling and credit cards.
  • Experience in maintaining confidential information, including guest registration and cc information.
  • The ability to access, retrieve, and leverage information from the hotel property management system is expected.
  • Ability to work well with others and encourage the same values in team members.
  • Composure to work under pressure and to address and resolve guest problems or concerns.
  • Approachability to encourage effective communication with guests and fellow team members.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  • General office equipment and cash register operation knowledge is expected.

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.

About Aloft Omaha Aksarben Village: We are a dynamic hotel chain that prides ourselves on delivering exceptional guest experiences. Our team members are dedicated to providing top-notch service and creating memorable moments for our guests.

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