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Restaurant Operations Manager

2 months ago

Tampa, Florida, United States Wingstop Full time
Wingstop General Manager Job Description

We are seeking an experienced and motivated General Manager to lead the operations of our Wingstop restaurant. As the General Manager, you will be responsible for driving profitability, ensuring exceptional guest experiences, and managing a dedicated team.

Key Responsibilities:
  • Profitability:
    • Take ownership of the restaurant's Profit & Loss, driving productivity and revenue generation.
    • Utilize Key Performance Indicators (KPIs) and the 10s List to enhance profitability.
    • Monitor cash flow, labor, and food costs, reporting to the District Manager weekly.
    • Manage cash flow, payouts, repair costs, and inventory purchases.
    • Attend weekly accountability meetings with the Wingstop District Manager.
  • Operations:
    • Ensure compliance with government regulations, employment laws, and company policies.
    • Optimize staff scheduling and manage labor efficiently.
    • Uphold Food and Health Safety protocols at all times.
    • Maintain operational and brand standards, including proper shift changes, opening, and closing procedures.
    • Fulfill duties of Assistant General Manager, Assistant Store Manager, and Hourly Shift Leader when necessary.
  • Quality Control:
    • Ensure the restaurant consistently delivers quality products and maintains product presentation.
    • Monitor freshness and adherence to preparation guidelines.
    • Uphold cleanliness and enforce the cleaning schedule in alignment with QSC regulations.
    • Maintain the restaurant and premises in a clean and well-maintained condition.
    • Achieve 95% or better accuracy in Quality Standards Inspections.
  • Guest Experience:
    • Motivate and lead the team to provide accurate orders, friendly, and fast service in a clean environment.
    • Address guest issues promptly and proactively manage the guest experience.
    • Develop strategies to engage guests, conduct customer service surveys, and execute local marketing initiatives.
  • Team Leadership:
    • Lead the recruitment and selection process to build an efficient and professional team.
    • Provide training and ensure completion of food safety training for new team members.
    • Keep the staff up to date on all training procedures.
    • Offer coaching and feedback to raise team capabilities and improve restaurant performance.
    • Implement recognition and retention programs, including Employee Performance and Employee of the Quarter.
    Requirements:
    • Minimum age of 18 years old.
    • High School Diploma or GED required, 2 years of college preferred.
    • Previous restaurant management experience of 1-2 years.
    • Strong understanding of P&L management and restaurant profitability drivers.
    • Excellent time management and prioritization skills.
    • Demonstrated leadership abilities and guest service principles understanding.
    • Flexibility to work evenings, weekends, and holidays for proper restaurant functioning.

If you are a results-driven leader with a passion for the quick service restaurant industry, we invite you to apply for this challenging and rewarding position.