Retail Operations Supervisor

2 weeks ago


Sioux Falls, South Dakota, United States Furniture Mart USA Full time

POSITION OVERVIEW:
We invite you to become a part of our team as the Retail Operations Supervisor at Furniture Mart USA.


The Retail Operations Supervisor plays a vital role in overseeing the retail establishment, ensuring adherence to Furniture Mart USA standards in key areas: providing leadership and guidance to team members; enhancing sales and profitability; maintaining operational excellence; delivering outstanding customer service; assisting shoppers throughout their purchasing journey; achieving or surpassing sales targets; and mentoring and developing sales personnel.

This role is Full-Time (40 hrs/wk) and includes evening and weekend shifts.

WHAT WE PROVIDE:

We are a stable and expanding organization with significant earning potential.

We promote a diverse workplace culture where individuality is valued, accomplishments are recognized, and dedication and results are rewarded.

$$ ASSURED BASE SALARY with the potential for unlimited earnings through our commission structure. We offer a thorough, paid training program that equips you with the necessary tools for success, including training on our sales techniques, product knowledge, and technology systems.
Comprehensive Benefits Package that includes Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k) Plan with Employer MATCH
GENEROUS EMPLOYEE & FAMILY DISCOUNTS on our exquisite furniture, mattresses, and accessories
BECAUSE FAMILY MATTERS, we are closed on major holidays to allow you to spend quality time with loved ones.

QUALIFICATIONS:
Experience in a retail sales setting with progressive responsibilities and a solid understanding of general retail practices and procedures.
Proven ability to effectively lead, coach, and train others, with strong communication, interpersonal, and diplomatic skills.
Knowledge of merchandising principles.
Capability to objectively address various customer service challenges.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
Proficiency in computer applications, including MS Office.
Strong verbal and written communication skills, along with excellent organizational abilities.
Capacity to manage competing priorities in a dynamic environment.

PREFERENCES:
Supervisory or management experience in a retail sales environment or similar fast-paced customer service setting.
Bachelor's Degree in a relevant field.

KEY COMPETENCIES:
Entrepreneurial mindset
Sales and customer-oriented
Developing and coaching others
Leading by example
Building relationships
Effective communication skills

Furniture Mart USA is an Equal Opportunity Employer.

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