Automotive Retail Operations Supervisor
2 weeks ago
POSITION TITLE:
Automotive Retail Operations Supervisor
REPORTS TO:
Store Manager
DEPARTMENT:
Service
POSITION SUMMARY:
The Automotive Retail Operations Supervisor supports the store manager in managing the overall performance and operations of the store.
Essential Job Functions:
Assists the Store Manager in supervising the performance and operations of all facets of the store, encompassing both retail and commercial sectors.
Leads a team of skilled service and sales professionals in a dynamic environment, fostering a culture of collaboration and problem-solving.
Mentors, coaches, and inspires team members to enhance their technical and leadership capabilities.Drives store revenue by meeting business performance targets, including sales and productivity benchmarks.
Establishes new client accounts through networking, outreach, referrals, and leads generated from the office.
Maintains a loyal customer base by delivering exceptional customer service.
Provides courteous, friendly, and respectful service to all clients with a positive attitude.
Ensures the team upholds a safe and organized work environment.
Maintains a clean and professional appearance of the retail space for customers.
Facilitates clear communication to act as the intermediary between technicians and clients.
Creates work schedules and oversees service center operations.
Monitors and evaluates production processes and equipment to guarantee the highest quality standards.
Other responsibilities as assigned.
Position Requirements:
Prior management experience in automotive service and repair is essential.
Thorough understanding of the automotive service industry is required.
ASE certifications and/or a technical school degree are advantageous but not mandatory.
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