Medical Spa Receptionist
4 days ago
We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Kalologie Long Beach. As the first point of contact for our clients, you will play a vital role in shaping their experience and ensuring seamless communication throughout their visit.
Key Responsibilities:
- Client Welcome and Scheduling: Greet clients warmly, manage appointment scheduling, and handle all front office tasks efficiently.
- Membership Sales and Management: Conduct personalized consultations to assess client needs, explain membership benefits, and process applications. Build and maintain strong relationships with current and prospective members.
- Communication and Customer Service: Provide detailed information on medical spa services, treatments, and membership benefits to prospective members. Address member inquiries, resolve issues, and deliver exceptional customer service to enhance member satisfaction and retention.
- Client Information Management: Accurately input and update client information in our system, confirming and updating details with each visit.
- Wait Time Management: Monitor and manage the appointment schedule to minimize wait times, keeping clients informed of any delays and maintaining a clean and organized reception area.
- Liaison Duties: Act as a liaison between vendors, representatives, and the manager, ensuring seamless communication and collaboration.
Requirements:
- Flexibility to work evenings and weekends
- Proven ability to follow processes and adapt in a fast-paced environment
- Previous experience in a similar role preferred
- Reliable, punctual, and highly organized
- Efficient, detail-oriented, and quick to learn
- Proficient with Mac computers and applications; familiarity with electronic medical records is a plus
- Friendly, upbeat, and honest demeanor
- Ability to stay composed under pressure and excel in a busy setting
What We Offer:
Kalologie Long Beach provides a competitive salary, generous service discounts, and opportunities for ongoing training. We are committed to supporting your growth and development within our expanding network of medical aesthetic clinics.
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