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Medical Office Receptionist

2 months ago

Huntington Beach, California, United States HireFinder Full time
Job Overview

HireFinder is a dynamic organization dedicated to providing patients with innovative solutions for urgent medical care and routine health services aimed at enhancing their overall well-being.

We are looking for a receptionist who embodies our core values of compassion, expertise, and excellence, with a genuine passion for patient service. This individual will radiate positivity and demonstrate exceptional operational skills, taking ownership of their responsibilities while acting with urgency. Our team members are committed to delivering an outstanding patient experience, treating everyone with the utmost care and respect. The Receptionist will serve as a reliable team member, offering support to our patients and collaborating closely with the clinical team, center staff, and executive leadership.

Key Responsibilities:

Welcoming and Registration:

  • Greet patients, visitors, and vendors warmly and professionally.
  • Check-in patients, ensuring personal and insurance information is accurate and up-to-date.
  • Guide patients to the appropriate departments or staff members.

Appointment Management:

  • Schedule, reschedule, and cancel patient appointments using electronic medical record (EMR) systems.
  • Send reminders and follow-up communications regarding appointments.

Communication:

  • Promptly answer and manage incoming calls, emails, and faxes.
  • Accurately relay messages to the appropriate healthcare personnel.
  • Provide information about services, policies, and procedures.

Administrative Tasks:

  • Maintain patient records while ensuring confidentiality and compliance with HIPAA regulations.
  • Process insurance claims and address billing inquiries.
  • Collect and document patient payments and co-pays.

Office Environment:

  • Ensure the reception area is tidy, organized, and welcoming.
  • Manage office supplies and reorder stock as necessary.

Patient Assistance:

  • Help patients with forms and documentation.
  • Provide updates on wait times and ensure patient comfort during their visit.

Collaboration:

  • Work closely with healthcare providers and administrative staff to coordinate patient care.
  • Assist with special projects and additional duties as required.

Qualifications:

  • High school diploma or equivalent; additional education in healthcare administration or a related field is advantageous.
  • Demonstrated experience as a receptionist, preferably in a healthcare environment.
  • Proficient in EMR systems and office software (e.g., Microsoft Office Suite).
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking capabilities.
  • Familiarity with medical terminology and insurance processes is beneficial.
  • Ability to manage sensitive information with confidentiality and professionalism.

Benefits:

Comprehensive benefits package including health, vacation, dental, vision, 401K, life insurance, and profit sharing available after the trial period and assessment.