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Onboarding Coordinator for Caregivers

2 months ago

Spokane, Washington, United States Family Resource Home Care Full time

The Onboarding Coordinator for Caregivers plays a vital role in the integration of new caregivers at Family Resource Home Care. This position is essential for managing the onboarding of a significant number of caregivers, typically between 20 to 40 each week. The Coordinator ensures that caregivers are thoroughly prepared for their orientation, facilitates effective communication with recruiters and branch personnel, and supports the overall success of our caregiving team.

This role is fully remote. Only candidates residing in the Pacific Time Zone will be considered.

The ideal candidate will be a quick learner who retains information effectively and adapts swiftly to ongoing changes in their responsibilities. The Coordinator will oversee a multi-step process from the acceptance of an offer to post-orientation follow-up. Candidates should possess experience in onboarding or a related role that demands high attention to detail, the ability to manage a substantial workload, and proficiency in organizing spreadsheets to track progress and statuses, along with familiarity with various software and systems.

Key Responsibilities

Caregiver Onboarding

  • Facilitate and manage the onboarding process for new caregivers, ensuring that welcome communications, necessary documentation, background checks, and tasks are completed accurately and punctually.
  • Provide caregivers with all essential information and materials to prepare them for their orientation.
  • Address caregiver inquiries and offer support throughout the onboarding journey.

Communication and Collaboration

  • Work closely with recruiters to gather all required information and documentation from the interview process.
  • Maintain clear and consistent communication with branch teams and recruiters to keep them updated on the status of caregiver onboarding.
  • Promptly and effectively resolve any issues or challenges that arise during the onboarding process.

Orientation Support

  • Provide updates to branch partners regarding the status of caregiver onboarding and those cleared for orientation.
  • Be available to branch partners during orientation to address questions about outstanding onboarding tasks and assist in converting new hires to employees upon their arrival.

Compliance and Documentation

  • Ensure that all caregiver files are complete and adhere to company policies and regulatory standards.
  • Add relevant certifications, evaluation due dates, and licenses to caregiver profiles to ensure accurate compliance reporting.

Process Improvement

  • Continuously seek opportunities to enhance and streamline the caregiver onboarding process.
  • Propose and implement improvements to ensure a smooth and efficient experience for caregivers.

Qualifications & Requirements

  • Demonstrated experience in high-volume talent acquisition or onboarding (30+ hires per week); experience in the healthcare sector is preferred.
  • Strong organizational skills with the capability to manage multiple tasks, deadlines, and systems simultaneously.
  • Excellent communication and interpersonal skills, emphasizing teamwork and collaboration.
  • Familiarity with compliance and regulatory standards in the healthcare or home care industry is advantageous.
  • Proficiency in HR software and systems for tracking and maintaining caregiver information.
  • Moderate proficiency in Microsoft Excel or Google Sheets.
  • A high school diploma or equivalent is required; a bachelor's degree in human resources, business administration, or a related field is preferred.
  • Ability to successfully pass background and reference checks.

What We Offer

  • Weekly compensation.
  • Medical, Dental, Vision, and Prescription benefit options.
  • 15 days of paid time off.
  • 10 paid holidays.
  • Full remote work setup.
  • Opportunities for internal advancement.
  • Employee Assistance Program.

The compensation range for this position is $19-21/hr based on experience. This is a full-time position, requiring 40 hours per week, and includes comprehensive benefits.

Family Resource Home Care is an equal opportunity employer.