Customer Support Specialist

3 weeks ago


Garden Grove, California, United States Safran Full time
Job Summary

The Customer Service Representative plays a critical role in ensuring the success of our commercial process. This mid-level position requires a high level of internal customer engagement, coordination, and problem-solving skills. The ideal candidate will have a strong ability to work independently and as part of a team, with excellent communication and organizational skills.

Key Responsibilities
  • Process sales orders accurately and efficiently using our ERP system
  • Partner with the Integrated Project Team to ensure customer orders are processed correctly
  • Validate order information by checking against customer purchase orders
  • Maintain a Purchase Order entry tracker to provide visibility to the Contracts and Accounting teams
  • Review aging reports weekly and provide updates to the Accounts Receivable department regarding past due accounts
  • Coordinate order and shipping related matters with production, planning, shipping, and responsible stakeholders
  • Coordinate customer complaint handling in cooperation with the department manager
  • Educate internal customers and departments on customer characteristics to improve sales and profitability
  • Proactively approach Safran customers to improve relationships
Requirements
  • High school diploma required; Bachelor's degree preferred
  • 4-5 years of data entry and customer service experience
  • Intermediate skills in Microsoft Excel, PowerPoint, and Word
  • Knowledge and understanding of basic ERP/MRP functions and applications preferred
What We Offer

At Safran, we value diversity and inclusion, and we are committed to providing a work environment that is free from discrimination and harassment. We offer a competitive salary range of $32,620 - $51,260 USD, and we are an equal opportunity employer.



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