Customer Service Representative

6 days ago


Midway, United States Waste Pro Full time

Job Summary:

The Logistics Coordinator position at Waste Pro is responsible for coordinating the movement of waste collection vehicles and ensuring timely delivery of services to customers. This role requires strong communication and problem-solving skills to effectively manage routes, resolve issues, and maintain accurate records.

Key Responsibilities:

  • Maintain contact with drivers and dispatchers to coordinate routes and resolve issues in real-time.
  • Assign routes and service tickets to drivers, ensuring efficient use of resources and adherence to company standards.
  • Plan and distribute daily route assignments for residential, roll-off, and commercial drivers to ensure timely service delivery.
  • Troubleshoot and resolve potential delivery and pick-up problems, communicating effectively with drivers and customers to ensure customer satisfaction.
  • Provide route information and follow up with customers as needed, working closely with the Customer Service Manager and Operations Manager.
  • Communicate with maintenance shop personnel and serve as an emergency point of contact for drivers.
  • Review route paperwork, enter customer information into the database, and close work orders from previous day routes, paying close attention to detail and identifying any issues.
  • Maintain accurate records in various systems, including Tower and Trackese.
  • Print, review, and make data entry corrections to productivity reports for route supervisors daily.
  • Distribute and maintain driver phones/radios, including software updates and charging.
  • Additional responsibilities may include uniform tracking, timecard review for Drivers, reconciliation of supervisor fuel tickets, and maintenance of PPE inventory.

Requirements:

  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Attention to detail and ability to maintain accurate records.
  • Ability to work independently and as part of a team.
  • Basic computer skills and familiarity with database management.

Work Environment:

This role is based in an office setting, with regular interaction with drivers and other team members.



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