Customer Service Specialist
2 weeks ago
Position Overview:
Airstream Orange County, a premier RV dealership, is on the lookout for a dedicated and customer-oriented Service Advisor.
As a Service Advisor, your primary responsibility will be to deliver outstanding customer service while ensuring the efficient functioning of our service department.
Compensation & Benefits:
- Competitive monthly salary between $4000 and $8000
- Full-time role with a consistent schedule
- Comprehensive health, dental, and vision coverage
- 401(k) retirement plan with employer matching
- Paid time off along with holiday compensation
- Discounts for employees on RVs and related accessories
- Continuous training and professional development opportunities
- A welcoming and supportive workplace culture
Key Responsibilities:
- Welcome customers and assist them with their service inquiries in a courteous and professional manner
- Organize service appointments and oversee the service department's calendar to ensure timely repair completions
- Communicate effectively with customers regarding their RV service requirements and provide precise repair cost estimates
- Collaborate with technicians to guarantee they have the necessary parts and tools for repairs
- Keep customers updated on the progress of their repairs and any changes to the estimated completion time
- Address and resolve customer concerns or complaints promptly and satisfactorily
- Maintain accurate and up-to-date service records and documentation
- Ensure the service department remains clean and organized
- Work closely with the Parts department to facilitate timely parts delivery for repairs
- Stay informed about the latest RV products and services to enhance customer service
Qualifications:
- High school diploma or equivalent
- At least 1 year of experience in a customer service role, ideally within an automotive or RV dealership
- Exceptional communication and interpersonal skills
- Strong organizational and time management skills
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
- Proficient in the computer systems and software utilized in the service department
- Familiarity with RVs and their systems is advantageous
EEOC Statement:
Airstream Orange County is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
All qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We strive to promote a culture of respect, care, and diversity within our organization.-
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