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Guest Services Representative

2 months ago

Midway, United States Sana Hospitality LLC (COUNTRY INN & SUITES MIDWAY FL) Full time
Job Overview

We are looking for a dedicated Guest Services Representative at Sana Hospitality LLC (COUNTRY INN & SUITES MIDWAY FL) to enhance our customer experience. The ideal candidate will be responsible for welcoming guests and ensuring their stay is comfortable and enjoyable.

Key Responsibilities:

  • Check-in and allocate rooms to guests efficiently
  • Verify and manage phone and online bookings
  • Address guest inquiries, requests, and feedback
  • Process payments from guests upon departure
  • Maintain accurate records of guest occupancy and room assignments
  • Relay important guest information to relevant departments

Required Qualifications:

  • Experience in customer service or front desk operations
  • Ability to foster positive relationships with guests
  • Strong organizational capabilities
  • Exceptional verbal and written communication skills